Refund Policy
Wine Sales terms
Nelion Winery strives for excellence in every bottle we produce in the Diarizos Valley. This Refund Policy outlines the terms governing your purchases, including bottled wine orders and bookings for our tasting room. As we deal with perishable alcoholic beverages and scheduled hospitality services, specific regulations apply under Cyprus consumer law. We encourage you to review these terms carefully before completing your purchase from our boutique cellar. If you have any inquiries regarding a specific vintage or your visit to Pretori, please contact our team directly for assistance.
Online Sales and Bookings
This policy establishes a formal agreement between Nelion Winery and our customers regarding order cancellations and product returns. Due to the nature of wine, returns are typically only accepted if the product is corked or damaged during transit. For our tasting tours and vineyard visits, cancellation notices must be provided within a specific timeframe to ensure the sustainability of our small-batch production. Compliance with these terms helps us maintain the quality of our organic vineyards and protects both the winery and the consumer in accordance with regional trade standards and fair practice regulations.
Processing Returns and Adjustments
Our policy details the 14-day window for reporting damaged goods, the process for verifying corked bottles, and the refund structure for tour cancellations. It covers full refunds, store credits, and shipping liability for our wines.